Bookmate FAQs

• How do I cancel auto-renewal?
• How do I upload a book to Bookmate?
• How do I read books offline?
• I paid for a subscription, but I still can’t read or listen to books. What should I do?
• Can I download books from the website or the Bookmate app?
• How do I activate a promo code?

Subscription Information

• ​​Family subscription
• How do I cancel auto-renewal?
• Can I try reading and listening to books on Bookmate for free?
• Why do I need a subscription?
• How do I give a friend a subscription?
• How do I change my subscription type?

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Troubleshooting

• I paid for a subscription, but I still can’t read or listen to books. What should I do?
• All my books and my subscription have disappeared from my account. Why?
• I’m having a problem with the Bookmate website: I can’t open any books or edit my profile. What should I do?

Settings

• How do I hide my bookshelves?
• How do I change my card info?
• How do I read books offline?
• How do I change my account info?
• How do I listen to audiobooks offline?
• How do I find out what my Bookmate login is?

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About Bookmate

• What is Bookmate?
• How do books appear on Bookmate?
• On which devices can I use Bookmate?
• Does Bookmate support e-ink screens?
• Can I download books from the website or the Bookmate app?
• Why can’t I read or listen to certain books?

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